Contact us

Write to us

• Where is my order? — write with your order number. Put the number in the subject and we can answer in one reply instead of three.
• Something arrived wrong or damaged — send a photo. A photo of the item and of the packaging is usually all we need.
• I need to change or cancel an order — tell us quickly. Shops start on orders quickly, so the window is short.
• I want to sell here — start at Open a shop, then write to [email protected] if anything is unclear.
• Returning something you changed your mind about — [email protected], with your order number.
• A question about a charge or a refund — [email protected].
• Your personal data — [email protected], to see, correct, or delete what we hold about you.
• Press, wholesale, or partnerships — [email protected], and please say what you are proposing in the first paragraph.

Three questions we can answer before you write

• 1How long will it take?Making time and shipping time are two different clocks, and Shipping & delivery explains both.
• 2Can I send it back?Returns & refunds says when you can, and when we would rather simply replace it.
• 3What if it never shows up?Ettee Purchase Protection covers every order, and you do not have to argue with the shop about it.

If none of those fits, the FAQ is the long version.

Writing about one particular shop

Ettee is a marketplace. Every item is sold by an independent retail shop, and we review and verify each shop before it can sell. We handle the checkout (your card statement shows ETTEE), and every order is covered by Ettee Purchase Protection. Questions about a design or your personalization? Tap Message on the item, or Contact on the shop page — the shop’s team answers there. Need help with an order, a delivery, or a return? Write to us with your order number; we bring the shop in and stay with you until it’s sorted. You can meet the shops behind every listing.

What to put in the message

• Your order number, if you have one.
• The email address you used at checkout, if it is not the one you are writing from.
• A photo, for anything you can see.

That is usually the difference between one reply and four.

By mail

This is also our return address. Please email us with your order number before you mail a return, so we can match your parcel to your order. Damaged or wrong items need nothing sent back. See Returns & refunds.

What happens to what you send

Your message and anything attached to it are used to answer you, and nothing else. Our Privacy Policy explains what we keep and how to ask us to delete it.