Terms of Use

Ettee is a marketplace. Every item here is sold and shipped by an independent retail shop. We run the marketplace: we review and verify each shop and its listings, take your payment, and back every order with Ettee Purchase Protection.

By buying or browsing here, you agree to what is on this page. If you live in the EU or the UK, your legal rights as a consumer are not affected.

Your account

Give accurate details — wrong addresses are the single biggest cause of lost packages.
Keep your password to yourself. You are responsible for what happens under your account.
One person, one account. Tell us right away if you think someone else has gotten into your account.
You can close your account at any time.

Orders and payment

An order is an offer to buy. It becomes a contract when we confirm it by email.
Prices are in US dollars. Taxes and shipping are shown at checkout before you pay.
If a price or description is obviously wrong, we may cancel and refund you in full rather than honor a mistake.
Every order ships within 1–3 business days; delivery time then depends on the shipping speed you choose.

For full delivery times, see Shipping & Delivery.

Personalized items

Check your spelling before you pay. Names, dates, and messages are reproduced exactly as you type them. A piece carrying someone else’s name cannot be sold to anyone else, so it cannot be returned simply because you changed your mind. Items without personalization can be returned within 30 days of delivery; see Returns & Refunds.

You can cancel within 48 hours of payment for a full refund. Details can be changed only before the shop starts on your order, and we usually process orders within hours of payment, so tell us straight away. After 48 hours we still cancel for a full refund if the shop hasn’t started on it, or if your order cannot ship within the time shown on the listing (we email you a new date first). Customers in the EU and the UK can also cancel items without personalization until 14 days after delivery; see Returns & Refunds.

Photos and text you upload

You keep ownership of anything you upload. It stays yours.
You give us permission to use it only to personalize and deliver your order.
You confirm you have the right to use it — that it is your photo, or you have permission from whoever took it.
We will refuse and refund any order with content that is unlawful or hateful, or that infringes someone else’s copyright or trademark.

Our content

The Ettee name, our logo, our photography, and the layout of this site belong to us or to the shops that created them. Please do not copy them for your own shop. Sharing a link, or a product photo with credit, is always welcome.

Things you must not do

Scrape, copy, or resell our listings and photographs
Try to break, overload, or get around the security of the site
Buy with someone else’s payment details
Send abusive messages to a seller
Leave a review you were paid to write, or a review of an item you did not buy

We can suspend an account that does any of this, and cancel open orders on it.

What we are responsible for — and what we are not

We are responsible for running the marketplace, reviewing the shops that sell here, taking payment securely, and stepping in when an order goes wrong. If an item never arrives, arrives damaged, arrives late, or is not what was described, we make it right under Ettee Purchase Protection. “Late” means more than 7 days after the latest estimated delivery date shown at checkout; for a late order, tell us within 30 days of delivery and choose a full refund or a free replacement — nothing to send back.
We are not responsible for delays caused by an address entered incorrectly at checkout, or by a package that is refused or unclaimed. Carrier, customs, and weather delays are outside our control, but if they make your order late, Ettee Purchase Protection still covers you.
Our liability for any order is limited to what you paid for that order.
None of this removes rights you have under the consumer law where you live.

Read the Returns & Refunds Policy

If we disagree

Talk to us first. We reply within 1 business day and resolve most issues within 3 business days. Opening a payment dispute before contacting us actually slows things down — it freezes the order and blocks us from refunding you directly.

Write to [email protected] or reply to your order confirmation.

These terms are governed by the laws of the State of New Mexico, United States.

Changes

We may update these terms. The date below always shows the current version, and the terms that apply to your order are the ones published on the day you ordered.

Last updated October 4, 2026.