Shipping & Delivery
Every order ships within 1–3 business days. The moment you order, the shop starts preparing your item—and if it’s personalized, adds the name, the date, or the message you asked for.
We email your tracking number as soon as your order ships. This page explains exactly what happens, and when.
How your order moves
Ordered several things at once?
Then your items will most likely arrive on different days, and that is completely normal. Each item ships within 1–3 business days, but items may come from different shops, each sending its own package.
- Each item shows its own stage and its own expected ship date in your account.
- Each item gets its own tracking number when it ships.
- An item with no tracking yet simply has not shipped yet — it is not lost or forgotten.
- You are never charged extra when one order arrives in more than one package.
Where your order ships from
Every item on Ettee is sold by an independent shop, and it ships from that shop’s own warehouse or workshop—in the US, the UK, Germany, or elsewhere in the EU. Look for Ships from on each listing to see the country. Before a shop can sell here, we review and verify it, including where it ships from.
If an item ships from another country, the carrier may collect import duties or taxes on delivery. Those are set by your country, not by us.
What shipping costs
You choose the speed at checkout, and every option stays open — nothing is locked, and nothing is picked for you. You pay one shipping charge per order, plus a small amount for each item inside it — even when your items arrive in separate packages.
| Shipping method | One item | Each extra item | Free once your items reach |
|---|---|---|---|
| Standard | $6.99 | +$3 | $99 or more |
| Express | $11.99 | +$4 | $199 or more |
| Priority | $19.99 | +$5 | $299 or more |
Four items on Standard shipping, for example, come to $15.99 to send — one charge for the package, not four separate ones. These prices are the same wherever we ship.
The free-shipping amount looks at the price of your items only. Shipping and tax are not counted toward it, and a discount code lowers the amount that counts. You never lose the cheaper options once you reach the free-shipping amount — all three speeds stay available, whatever your total.
Delivery times
These are the same figures you see beside each shipping method at checkout, and they already include the 1–3 business days it takes the shop to ship your order.
| Shipping method | United States | Everywhere else |
|---|---|---|
| Standard | 10–14 business days | 12–18 business days |
| Express | 7–9 business days | 10–14 business days |
| Priority | 5–7 business days | 7–10 business days |
Business days are Monday through Friday, excluding US holidays. These are estimates, not guarantees — customs checks, weather, and carrier backlogs can add time once a package leaves the shop. Those delays are outside our control, but if they make your order late — more than 7 days after the latest estimated delivery date shown at checkout — Ettee Purchase Protection still covers you, and you choose a full refund or a free replacement.
Tracking your order
Why there is no tracking number yet
A tracking number is created by the carrier when the package is handed over — not when you place the order. Until your order ships, the carrier has no package to scan, so there is nothing to track. For most orders the number appears 3–7 days after you order.
The moment an item ships, a Track package button appears next to that item in your account, and we email you the number.
Tracking has not moved in days
Usually nothing is wrong. Carriers scan a package at pickup and then often not again until it reaches a sorting hub, which can take several days — longer on international routes. If there is no movement for a full week (three weeks for international orders), email us and we will open a trace with the carrier.
If your order is taking too long
We would much rather you talk to us than sit and worry. Here are the steps we suggest, in order, and each one usually settles it.
- Check the item in your account. Every item shows its own stage and its own expected ship date. If it still says in production, it is on track.
- Message the seller. Every shop page and every order has a Contact button. Sellers answer there, and the conversation is saved so nothing gets lost.
- Past the latest delivery date in your order? Reply to your order confirmation email. We step in, follow up with the shop for you, and if the item genuinely cannot be shipped or delivered, we refund you in full.
You are covered either way
Every order here comes with Ettee Purchase Protection: a full refund or a free replacement, your choice, if your item never arrives, arrives damaged, arrives late (more than 7 days after the latest estimated delivery date shown at checkout), or is not what was described.
Please talk to us before opening a payment dispute
Opening a dispute with your bank or card provider freezes the order on both sides — it actually stops us from refunding you directly, and it usually takes far longer than simply asking. We have never refused a refund for an item that could not be delivered. Message the seller, or reply to your confirmation email, and we will make it right.
Changing or canceling an order
We usually process orders within hours of payment, so please tell us about any change as soon as you can:
- Changes — email us right away. If the shop hasn’t started on your order, spelling fixes, a different name or date, a new size, color, or style, or a changed photo are usually no problem. Once the shop has started, the order can’t be changed.
- Within 48 hours of payment — cancel for a full refund. Email us and we refund you within 1–2 business days.
- After 48 hours — if the shop hasn’t started your order, we still cancel it for a full refund. Once the shop has started, it cannot be canceled; items without personalization can still be returned within 30 days of delivery.
- If we cannot ship on time — we email you a new date, and you can cancel for a full refund any time before it ships.
- EU and UK customers — items without personalization can be canceled until 14 days after delivery, even if your order has already shipped. See your right to cancel.
- If an item arrives damaged or wrong — send the seller a photo. Damaged and incorrect items are always made right.
Read the full Returns & Refunds Policy
Common questions
My order says Processing. Has anything actually happened?
Yes. Processing means your payment cleared and the shop has your details. Your order ships within 1–3 business days. It changes to Shipped the moment the package is handed to the carrier.
One item arrived, but the rest have not. Where are they?
Items in the same order often come from different shops and ship separately. Open the order in your account — each item shows its own stage, its own expected ship date, and its own tracking, so you can see exactly which one is still on the way.
Can I get it faster?
Express and Priority shorten the time in transit. Every order still ships within 1–3 business days whichever speed you choose. If the date is tight, check the shipping deadlines page before you order — it lists the last safe day to order for each holiday.
Do you ship internationally?
Yes. Standard delivery outside the United States takes 12–18 business days, including the time before your order ships, and faster options are offered at checkout. If an item ships from another country, the carrier may collect import duties or taxes on delivery; those are set by your country, not by us.
Can I change the design after ordering?
Only before the shop starts on your order. We usually process orders within hours of payment, so email us with what you want changed the moment you spot it. If the shop hasn’t started yet, we can still change it; once it has, the details can’t be changed, but you can still cancel within 48 hours of payment for a full refund.
Related pages
Last updated October 4, 2026.
