Frequently Asked Questions
Get quick answers to your most common questions
Need immediate help? Email us at
[email protected]
— We respond within 2-4 hours!
❓
How do I change or cancel my order?
▼
⏰ Quick Action Required
We manufacture on demand. Once production starts, changes become limited.
Cancellation Timeline & Fees
| Time Since Order | Actions Available |
|---|---|
| 0-12 hours | ✅ FREE cancel or change anything |
| 12-48 hours | Cancel: $5/item • Change size: $5/item • Address: Free* |
| Over 48 hours | ❌ Cancel not accepted • Changes until shipped only |
Contact us:
[email protected]
*Address changes subject to availability and shipping status
💳
What payment methods do you accept?
▼
We accept multiple secure payment methods. All transactions are encrypted and processed safely.
💳
Credit & Debit Cards
Visa • Mastercard • American Express • Discover
Charged when production begins
🛡️
PayPal
Secure checkout through PayPal’s system
Your data never stored on our servers
📱
Digital Wallets
Apple Pay • Google Pay • Shop Pay
Available at checkout
Currency: All payments in USD • International cards accepted
Not available: Cash on delivery, bank transfers
📍
Can I change my shipping address?
▼
⏰ Act Fast!
Contact us within 12 hours for best chance of success
Address Change Guidelines
- Cannot change after production starts
- Cannot change after order ships
- Use residential address (not work address)
- International addresses may have restrictions
- Our team will confirm changes ASAP
💡 Pro tip: Double-check your address before checkout to avoid delays!
Contact:
[email protected]
📦
When will I get tracking info?
▼
Tracking numbers are sent 1-2 business days after your order ships via email.
Production Timeline
👕 Standard Items
T-shirts, hoodies, accessories
✨ Specialty Items
Embroidery, mugs, custom items
No tracking yet? Contact us after 5 business days:
[email protected]
🔍
How do I track my order?
▼
Multiple tracking options available
🌐
Our Website
Visit ettee.com/track-order
Enter your tracking number for real-time updates
📧
Email Updates
Automatic notifications at each step
Order → Production → Shipped → Delivered
📱
Carrier Websites
USPS.com • UPS.com • FedEx.com
Use your tracking number for detailed info
🚚
How long does delivery take?
▼
Total Time = Production + Shipping
We process orders Monday-Saturday for fastest service
Delivery Times by Destination
🇺🇸 United States
Production + shipping combined
🌍 International
Including customs processing
⚠️ Please note: Times may vary due to customs, holidays, or unforeseen circumstances beyond our control.
↩️
How do I return an item?
▼
🚨 Pre-Approval Required
Contact us BEFORE returning any items
✅ Return Requirements
- Request within 10 days of delivery
- Items unworn, unwashed, unaltered
- Original tags attached
- Pre-approval from our team
❌ Cannot Return If
- You changed your mind (custom products)
- Items worn, washed, or altered
- Tags removed or damaged
- Discounted 20% or more
Start your return: Email
[email protected]
with your order number and reason
🌍
Will I pay customs fees?
▼
International customers may be responsible for additional duties and taxes determined by their local customs office.
📋 Your Responsibilities
- Import taxes determined by your country
- Customs fees are your responsibility
- We’re not responsible for delays
- Contact local customs for fee details
⚠️ Important Notes
- We’re NOT responsible for customs fees once shipped
- By ordering, you accept potential charges
- Customs delays not included in estimates
🤝 Our promise: Lost packages get replaced or refunded — no questions asked!
⚡
Do you offer rush shipping?
▼
Yes! Contact us immediately after ordering for expedited shipping options.
Shipping Options
🇺🇸 US Shipping
Express: $8.99 (2-4 days)
Rush: $24.99 (1-2 days, limited items)
🌍 International
Express: From $29.99 (4-10 days)
Bulk orders: Special rates for 10+ items
💡 Note: Rush service includes expedited production + express shipping. Contact us first to check availability.
💰
When will I receive my refund?
▼
Refunds are processed to your original payment method after we receive your returned item or approve your cancellation.
Refund Processing Times
💳 Credit Cards
After processing
💙 PayPal
After processing
📱 Digital Wallets
After processing
Haven’t received your refund?
- Check with your bank or payment provider
- Allow additional processing time
- Contact us with your order number
- Include payment method details
Need help? Email
[email protected]
with your order number and payment method
Still have questions? 💬
Our support team responds within 2-4 hours!
📧 Email Support
[email protected]
Response within 2-4 hours
⏰ Business Hours
Monday – Saturday
9:00 AM – 6:00 PM EST
Quick Links:
Contact Us •
Track Order •
Reviews
© 2024 Ettee. All rights reserved. We’re here to make your experience exceptional.
