Help Center

Get instant support and find answers to all your questions. Our comprehensive help system is designed to get you back on track quickly.

24/7
Support Available

<2hrs
Average Response

99.9%
Issue Resolution

🛡️

Secure Shopping

Your privacy and security are our top priorities. Shop with confidence knowing your information is protected.

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Lightning Fast Support

Get help when you need it most. Our team responds within 2 hours during business hours.

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Satisfaction Guarantee

We stand behind every product. If you’re not satisfied, we’ll make it right.

Find Your Answer Instantly

Search our knowledge base for quick solutions to common questions

Frequently Asked Questions

Everything you need to know about our services, policies, and support

How can I contact customer support?
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We offer multiple ways to get in touch with our support team:

📧 Email Support

[email protected] – We respond within 24 hours

📞 Phone Support

+1 (909) 684-5966
Monday – Saturday: 7:00 AM – 6:00 PM EST

Pro Tip: For faster resolution, include your order number when contacting us.

What are your shipping options and delivery times?
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🚚 Standard Shipping

  • US: $4.99 first item + $4.99 additional
  • International: $6.95 first item + $6.95 additional
  • Free shipping on orders over $100

⚡ Expedited Shipping

  • USA: $15 first item + $8 additional
  • International: $20-25 first item + $8 additional

Free Expedited Shipping for orders with 10+ items!

How do I track my order?
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Visit our tracking page and enter your order ID

📧 Email Updates

  • Order Confirmation: Sent immediately after purchase
  • Shipping Notification: Sent when your order ships
  • Delivery Confirmation: Sent when delivered

Note: Allow 24-48 hours for tracking information to update after shipping.

Can I modify or cancel my order?
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Important: We produce items on-demand. Once printing begins, modifications aren’t possible.

Contact us immediately: [email protected]

⏰ Timeline & Fees

  • 0-12 hours: Free modifications
  • 12-48 hours: $5 per item fee
  • 48+ hours: Address changes only (free)

What payment methods do you accept?
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💳 Credit & Debit Cards

Visa, Mastercard, American Express, Discover – All major cards accepted

💰 PayPal

Pay with your PayPal balance, linked accounts, or guest checkout

💱 Currency

All prices in USD. International cards accepted with currency conversion by your bank.

What is your return and refund policy?
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Important: All returns must be approved by our support team first.

✅ Return Requirements

  • Request within 10 days of delivery
  • Items must have original tags
  • No alterations or damage
  • Contact [email protected] first

💰 Refund Timeline

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days