Payment Policy

Effective Date: January 1, 2008  |  Last Updated: August 2, 2025

🔒 Secure Payment Processing

At Ettee, we use industry-leading secure payment processing to ensure your transactions are safe, fast, and reliable. All payments are processed with bank-level encryption and PCI DSS compliance for your complete peace of mind.

1. Accepted Payment Methods

💳 Credit & Debit Cards

VISA

Mastercard

American Express

Discover

📱 Digital Wallets

PayPal

Apple Pay

Google Pay

Shop Pay

💰 Other Payment Options

• Buy Now, Pay Later:
Klarna, Afterpay, Sezzle
(Subject to approval)

• Gift Cards & Store Credit:
Ettee gift cards accepted
No expiration date

2. Payment Security & Processing

🔒 Your Security is Our Priority

We never store your complete payment information on our servers. All transactions are encrypted and processed through secure, PCI-compliant payment processors including Stripe and PayPal.

🛡️ SSL Encryption

256-bit encryption protects all data transmission

✅ PCI Compliant

Level 1 PCI DSS compliance maintained

🔍 Fraud Protection

Advanced monitoring prevents unauthorized charges

⚡ Payment Authorization Process:

Step 1:
Order Placed

Step 2:
Payment Authorized

Step 3:
Order Confirmed

Step 4:
Charge Processed

3. Pricing & Currency

💵 US Dollar Pricing

All prices displayed and charged in USD

What’s Included in Your Total:

• Product Price: As displayed on product pages
• Sales Tax: Calculated based on shipping address
• Shipping Costs: Calculated at checkout
• No Hidden Fees: What you see is what you pay

⚠️ Price Protection

Your order total is locked once payment is confirmed

Important Notes:

• Prices may change without notice
• Sale prices are time-limited
• Volume discounts applied automatically
• Coupon codes applied before tax calculation

4. When We Charge Your Payment

🏃 Standard Orders

Charged immediately when order is confirmed

📦 Pre-Orders

Charged when item ships to you

⏳ Backorders

Charged when item becomes available

📋 Payment Timeline:

• Order Placed: Payment authorized instantly
• Processing: Charge appears on statement within 1-3 business days
• Partial Shipments: Only charged for items that actually ship
• Cancellations: Authorized charges automatically released

5. Failed Payments & Issues

❌ Common Payment Issues

• Insufficient Funds: Not enough available credit/balance
• Expired Card: Payment method past expiration date
• Incorrect Info: Wrong billing address or CVV

• Bank Declined: Fraud protection triggered
• International Block: Card blocked for US purchases
• Daily Limits: Exceeded daily spending limit

🔧 What We Do When Payment Fails:

Step 1: Immediate Email Notification

We’ll send you an email with details about the payment failure and next steps.

Step 2: 48-Hour Grace Period

You have 48 hours to update payment information and retry the transaction.

Step 3: Automatic Cancellation

If not resolved within 48 hours, your order will be automatically cancelled.

6. Refunds & Processing Times

💰 Refund Policy

Refunds are processed to your original payment method. Processing times vary by payment type but we aim to process all approved refunds within 2-5 business days.

💳 Credit Cards

5-10 business days

💙 PayPal

3-5 business days

📱 Digital Wallets

1-3 business days

📧 Refund Notifications:

You’ll receive an email confirmation when your refund is processed. Please allow additional time for the refund to appear on your statement, as this depends on your bank or card issuer.

7. International Payments

🌍 International Customers

While we primarily serve the US market, international customers can place orders with these considerations:

• Payment must be made with international-enabled cards or PayPal
• Additional customs duties may apply at destination
• Extended shipping times and costs apply
• Currency conversion fees may apply from your bank

💱 Currency Conversion

International cards will be charged in USD. Your bank may convert the charge to your local currency and may apply conversion fees. Check with your card issuer for their international transaction policies.

💬 Payment Questions?

Our customer service team is here to help with any payment-related questions or issues.

📧 Email Support:
[email protected]
Response within 2-4 hours

⏰ Business Hours:
Monday – Friday
9:00 AM – 6:00 PM EST

🚨 For Urgent Payment Issues:
Mark your email subject as “URGENT – PAYMENT ISSUE” for priority handling

© 2025 Ettee. All rights reserved. | Secure payments powered by industry-leading technology.