Returns & Refunds Policy

Effective Date: January 1, 2008  |  Last Updated: August 2, 2025

🛡️ Customer Satisfaction Guarantee

At Ettee, your satisfaction is our top priority. We offer hassle-free returns within 30 days, immediate replacement for defective items, and fast refund processing to ensure your complete confidence in every purchase.

1. 30-Day Return Policy

🕒 Return Window

Standard Items: 30 Days

From delivery date

Custom Items: 14 Days

Defective only

Defective Items: 90 Days

Any condition

✅ Eligible for Return

✓ Original condition items

✓ With original packaging

✓ Change of mind purchases

✓ Size or fit issues

✓ Gift returns

✓ Unused products

2. Defective & Damaged Items

🏆 Quality Guarantee Promise

We provide immediate replacement or full refund for any manufacturing defects or shipping damage – no questions asked!

🔧 Manufacturing Defects

Poor craftsmanship, material flaws, construction issues

📦 Shipping Damage

Items damaged during transit or delivery

❌ Wrong Items

Incorrect size, color, or product shipped

📋 Reporting Process:

Step 1:
Email [email protected]

Step 2:
Provide order details

Step 3:
Send clear photos

Step 4:
Receive replacement

3. Refund Process & Timeline

⏱️ Refund Timeline

Fast processing for your peace of mind

📨 Return Received

2-3 business days processing

💳 Refund Issued

5-10 business days

📧 Confirmation

Email notification sent

💰 Full Refunds Issued For

No questions asked policy

• Defective products: Any manufacturing issues
• Wrong items: Incorrect size, color, or product
• Damaged shipping: Items damaged in transit

• Order cancellations: Before shipping
• Valid returns: Within policy timeframe
• Gift returns: With or without receipt

4. Return Shipping & Costs

🆓 We Pay Shipping

Defective items, wrong orders, our error

📦 Customer Pays

Change of mind, size issues

⚡ Fast Processing

2-3 business days standard

💡 Pro Tips:

• Keep tracking numbers for faster processing
• Use original packaging when possible
• Include order number in return package
• Take photos before shipping for your records

5. Exchanges & Replacements

🔄 Easy Exchange Process

• Contact Support: Email with order details
• Choose Replacement: Size, color, or different item
• Ship Original: Use provided return label

• Same Price: Direct exchange
• Higher Price: Pay difference
• Lower Price: Receive refund difference

🎯 Exchange Options Available:

Same Item, Different Attributes

Change size, color, or style of the same product.

Different Item

Exchange for any other product of equal or different value.

Store Credit

Receive store credit for future purchases (no expiration).

💬 Questions About Returns?

Our customer service team is here to help with any return or refund questions.

📧 Email Support:
[email protected]
Response within 2-4 hours

⏰ Business Hours:
Monday – Friday
9:00 AM – 6:00 PM EST

🚨 For Urgent Return Issues:
Mark your email subject as “URGENT – RETURN ISSUE” for priority handling

© 2025 Ettee. All rights reserved. | Hassle-free returns and customer satisfaction guaranteed.