Track Your Order
Real-time tracking and order status updates for your Ettee purchases
📦 Order Tracking Overview
📦 Real-Time Order Tracking
Track your Ettee order from production to delivery with real-time updates. Get instant notifications and detailed tracking information for complete peace of mind.
1. Track Your Order
🔍 Enter Your Order Details
📋 Important Tracking Information
📧 Order Confirmation
You’ll receive an order confirmation email immediately after purchase with your order number and details.
📦 Shipping Notification
When your order ships, you’ll receive a shipping confirmation email with tracking number and carrier information.
⏰ Tracking Timeline & Expectations
• Order Information Availability: Order details become available 24 hours after placing your order
• Tracking Activation: Please wait 24-48 hours after receiving shipping confirmation for tracking to become active
• “Tracking Does Not Exist” Message: This is normal before shipment – tracking information appears once carrier receives the package
2. Order Status Guide
📊 Order Status Meanings
✅ Order Confirmed
Your order has been received and payment processed successfully
🏭 In Production
Your items are being manufactured at our US facilities
📦 Processing
Your order is being prepared for shipment and packaged
🚚 Shipped
Your package is on its way to you with tracking information
🎉 Delivered
Your package has been successfully delivered to your address
❌ Cancelled
Order has been cancelled and refund is being processed
📍 Tracking Your Package
Step 1: Locate Your Tracking Number
Find the tracking number in your shipping confirmation email or order details page
Step 2: Visit Carrier Website
Go to USPS.com, UPS.com, FedEx.com, or DHL.com based on your carrier
Step 3: Enter Tracking Number
Input your tracking number to see real-time location and delivery updates
3. Email Notifications & Updates
📧 Automatic Email Updates
We’ll keep you informed throughout your order journey with automatic email notifications at each important milestone.
Order Confirmation
Sent immediately after purchase with order details and estimated delivery
Production Update
Notification when your order enters production at our facilities
Shipping Confirmation
Includes tracking number and expected delivery date
Delivery Confirmation
Final notification when your package is successfully delivered
📱 How to Access Order Details
• Click “VIEW THE ORDER” in any email to see complete order information and tracking details
• Save Your Order Number: Keep your order confirmation email for easy reference
• Check Spam Folder: Sometimes emails may be filtered – check all folders
4. Frequently Asked Questions
❓ Why does tracking show “Tracking does not exist”?
This is completely normal! Tracking information only becomes available after the carrier receives your package from our facility. Please wait 24-48 hours after receiving your shipping confirmation email.
📦 When will my order ship?
Most orders ship within 1-3 business days after production is complete. You’ll receive a shipping confirmation email with tracking information once your package is picked up by the carrier.
🔍 How do I track my international order?
International tracking works the same way – use your tracking number on the carrier’s website. Note that international packages may have longer delays at customs, which is normal.
📧 I didn’t receive a confirmation email. What should I do?
First, check your spam/junk folder. If you still can’t find it, contact us with your order number and we’ll resend your confirmation and tracking information.
⏰ How long does delivery usually take?
US delivery typically takes 3-7 business days for standard shipping, 2-4 days for express. International delivery ranges from 5-12 business days depending on destination and customs processing.
📦 Can I change my shipping address after ordering?
Address changes are only possible before your order enters production. Contact us immediately with your order number if you need to update your shipping address.
5. Need Additional Help?
🤝 We’re Here to Help
If you can’t find your tracking information or have questions about your order, our customer service team is ready to assist you with personalized support.
💬 Live Chat
Available on our website
Instant assistance during business hours
⏰ Business Hours
Monday – Saturday
9:00 AM – 6:00 PM EST
📋 When Contacting Support, Please Include:
• Order Number: Found in your confirmation email
• Email Address: Used for your order
• Specific Question: What you need help with
• Screenshots: If tracking shows errors
📦 Order Tracking Support
Can’t find your tracking information? We’re here to help you locate your order and provide updates.
📧 Email Support:
[email protected]
Include your order number for faster assistance
💬 Live Chat:
Available on website
Instant help during business hours
🚨 Missing Tracking Info? We can chase up your order status and provide real-time updates on your shipment location.
© 2025 Ettee. All rights reserved. | Track your order with confidence.
