Gift questions, answered.

If you order by the date we publish, yes. Every deadline on our shipping deadlines page already has the making time built in — up to 3 business days — plus the days in transit. We did that math so you would not have to.

Because your gift is not just pulled off a shelf and boxed. The shop adds the name, the date, or the words you chose, then ships it from its own warehouse or workshop. That is slower. It is also the entire point.

Not always. Faster shipping can still get it there in time: check the Express and Priority dates on our shipping deadlines page, and look at the estimated delivery date at checkout before you pay. If every date has passed, you can still order and let them know it is on the way. Just knowing something with their name on it is coming can make their day.

Earlier than you would think. Many people start in October or before, so they are not refreshing a tracking page in the third week of December.

A first name. A wedding date. A nickname nobody else uses. The year you met. A line from a text message. Honestly, the best ones are usually not names at all — they are the small thing only two people would understand. See how it works.

No. Personalization is free. Some listings offer paid upgrades, like a larger size, and those prices show on the listing before you add it to your cart.

This is the one that hurts, so here is the honest version: your piece is personalized exactly as you type it, so a mistake in your text ends up on the gift. Usually it is a name spelled the way the buyer assumed it was spelled, or a date typed day-first when the shop reads it the American way, month first. Once your words are on the piece, there is no undo button — that is why we cannot cover a typo in your own text. So we show your text back to you before you order, and again in your confirmation email. Read it one more time. That is the whole trick.

Not a photo of the finished piece — the shop adds your words after you place your order. What you do get is your exact text, spelled out and shown back to you before you order, and once more in your confirmation email while there is still time to fix it.

American order: month, then day, then year. Every date box on this site says mm/dd/yyyy right in it, because this is exactly where people slip.

Yes. You drew one person. That gift goes to them and stays with them. A name is what turns “a thing I bought” into “a thing that is mine.”

No. The opposite. That gift is going to be opened, stolen, and stolen again. Whoever is holding it at the end never drew your name, and probably does not want a stranger's name on their desk. Pick something funny and genuinely useful, and leave it blank. We would rather tell you that than sell you an engraving you will regret.

Put the year on it. Ornaments are the one gift people keep unpacking for the next thirty Decembers, and the year is what makes them stop and remember which one this was.

An independent shop with its own team and its own warehouse or workshop in the US, the UK, Germany, or elsewhere in the EU. Before a shop can sell here, we verify who runs it, where it ships from, and how to reach it. You will see the ships-from country on every listing. Meet them.

Yes, and you should if anything is unclear — the sizing, the lettering, whether your nine words will fit. Every shop page has a message button. A two-line question beforehand beats a return afterward, and personalized items cannot be returned for a change of mind.

People give a lot of reasons — it is one of a kind, it carries their name, it shows you thought about it. There is one more that comes up constantly: on the other end of your order, there is a team that reads every word you typed. And if anything goes wrong, Ettee Purchase Protection has your back.