Terms of Use
Ettee is a marketplace. Independent makers list their work here, and we run the shop that connects you to them — the site, the payments, the support when something goes wrong.
By buying or browsing here, you agree to what is on this page.
Your account
- Give accurate details — wrong addresses are the single biggest cause of lost parcels.
- Keep your password to yourself. You are responsible for what happens under your account.
- One person, one account. Tell us straight away if you think someone else got in.
- You can close your account at any time.
Orders and payment
- An order is an offer to buy. It becomes a contract when we confirm it by email.
- Prices are in US dollars. Taxes and shipping are shown at checkout before you pay.
- If a price or description is obviously wrong, we may cancel and refund you in full rather than honour a mistake.
- Everything is made after you order, so production takes 2–3 business days before shipping.
Full timings: Shipping & Delivery.
Personalized items
Check your spelling before you pay. Names, dates, and messages are reproduced exactly as you type them. A piece carrying someone else’s name cannot be sold to anyone else, so it cannot be returned simply because you changed your mind.
You have 48 hours after payment to change details or cancel. After that it is at the maker’s discretion.
Photos and text you upload
- You keep ownership of anything you upload. It stays yours.
- You give us permission to use it only to make and deliver your order.
- You confirm you have the right to use it — that it is your photo, or you have permission from whoever took it.
- We will refuse and refund anything unlawful, hateful, or that infringes someone else’s copyright or trademark.
Our content
The Ettee name, our logo, our photography, and the layout of this site belong to us or to the makers who created them. Please do not copy them for your own shop. Sharing a link, or a product photo with credit, is always welcome.
Things you must not do
- Scrape, copy, or resell our listings and photographs
- Try to break, overload, or get around the security of the site
- Buy with someone else’s payment details
- Send abusive messages to a seller
- Leave a review you were paid to write, or a review of an item you did not buy
We can suspend an account that does any of this, and cancel open orders on it.
What we are responsible for — and what we are not
- We are responsible for running the shop, taking payment securely, and stepping in when an order goes wrong. If an item never arrives, arrives damaged, or is not what was described, we put it right.
- We are not responsible for delays caused by carriers, customs, weather, or an address entered incorrectly at checkout.
- Our liability for any order is limited to what you paid for that order.
- None of this removes rights you have under the consumer law where you live.
Read the Returns & Refunds Policy
If we disagree
Talk to us first. Almost everything is settled the same day by a single message. Opening a payment dispute before contacting us actually slows things down — it freezes the order and blocks us from refunding you directly.
Write to support@ettee.com or reply to your order confirmation.
These terms are governed by the laws of the State of New Mexico, United States.
Changes
We may update these terms. The date below always shows the current version, and the terms that apply to your order are the ones published on the day you ordered.
Related pages
Last updated September 6, 2026.
